Terms and Conditions





Thank you for visiting justbarking.co.uk (the 'website'). This website is operated by Whole Pets Ltd (the 'company'). Please read these Terms & Conditions carefully before purchasing. By accessing or using this website you agree to be bound by the Terms & Conditions that follow, and you will be asked to accept these Terms & Conditions before purchasing any goods from the site. If you do not agree to all of our Terms & Conditions, please do not use this website. 

Links & Warranties 
justbarking.co.uk may feature links to 3rd-party content, products and services. Whole Pets Ltd holds responsibility neither for the quality or accuracy of such content, nor for views expressed therein, and accepts no liability arising from the use or misuse of such material. 

Copyrights & Trademarks 
Just Barking trademarks & designs, either registered or unregistered, are the property of Whole Pets Ltd. All rights are reserved. Nothing on the website is allowed to be downloaded, transmitted, reproduced, or distributed without the prior written permission of Whole Pets Ltd. 

Whole Pets Ltd is registered in, and operates from, the UK. As such it is subject to UK law. Irrespective of their place of residence, or delivery and billing address, customers using justbarking.co.uk are subject to its Terms & Conditions and defer to UK law in any and all matters involving justbarking.co.uk. 

Updates & Changes 
justbarking.co.uk reserves the right to change or modify the website's content, in part or in whole, at any time without prior notification. This includes product pricing and any of the Terms, Conditions or Policies that follow. Please check this page regularly to be aware of any recent changes that may affect customers. 

Terms & Definitions 
'The Site' or 'the Website', as stated in any content herein, refers to justbarking.co.uk.
'Goods', as stated in any content herein, refers to any or all products and services available at justbarking.co.uk.
'Customer', as stated in any content herein, refers to any individual undertaking to purchase Goods, or to any individual who has received an Order Confirmation for Goods purchased.
'Personal Data', as stated in any content herein, refers to any data requested that may assist justbarking.co.uk in fulfilling customer orders, or in providing improved products & services. Such data may include anonymous electronic data or statistics useful in measuring customer traffic and habits on the site. 

Orders, Price & Payment 
All orders for Goods are accepted when a justbarking.co.uk Order Confirmation is received by the customer. This confirmation will be provided in writing and may be delivered by e-mail, fax, or letter. Failure to receive an Order Confirmation, dependent on any Personal Data you have provided, is not necessarily indication that an Order has not been undertaken. Please print or save Order Confirmations for future reference. 

All prices are quoted in UK Pounds Sterling (£) and include VAT at the revised UK rate of 20%. Any additional costs for Postage & Packaging will be displayed prior order completion. Costs for Postage & Packaging are based on order price, and are as follows. 

Postage, Packaging & Delivery
P&P for online orders is FREE in the UK for order values greater than £50 retail. International carriage varies depending upon destination. 
For very large orders, especially if ordering from overseas, please contact us for confirmation of delivery costs PRIOR to completing your order.
Please inspect all Goods at time of delivery, and notify us within 28 days of delivery in the event of any shortage of Goods, or of damage to the Goods. 

Please allow 5-7 business days for the delivery of your item. In most cases we can dispatch immediately from available stock in our workshop. Sometimes we'll have to make your order on demand.

Unless otherwise requested, your package will be posted Royal Mail First Class. 

Tax & Import Duties 
If your billing address is within the European Union, your order will be liable for UK VAT at the current rate (20%), which is included in the pricing shown for customers' convenience. If your billing address is outside the EU, no sales tax will be added to your order. Any customs costs, import duties, or taxes that are applicable locally are the sole responsibility of the customer. They will not be refundable by D&H Editions Ltd in the event of Goods being cancelled, returned, or exchanged. 

Cancellations, Returns & Exchanges 
If the delivered Goods are deemed unsuitable, please notify us within 28 days of delivery. We will replace them or provide a full refund, and the Customer shall accept liability for the cost of return. Refunds are processed against the original payment method and will appear in your account within 5 - 10 business days.
If Goods are damaged or faulty, please notify us within 28 days of delivery. We will repair or replace them without charge, or provide a full refund, and we shall accept liability for the cost of return where such costs do not exceed reasonable expectations.
We do not accept liability for the postage of international orders returned to us because of sizing issues or if the customer deems the product unsuitable.

Bespoke Requests
Requests for items that are made bespoke normally require a £20 fee in addition to our normal list price but this may vary depending on the circumstances. For example, if we need to interrupt our normal production workflows, you may be charged the full bespoke fee. If your item can be added without much additional time/effort, we may request less for the bespoke fee and/or waive the bespoke fee altogether (eg. swapping out brass fittings for silver fittings is usually fine at no additional charge). Any questions, please don't hesitate to ring us directly on 020 7018 0175 and/or send us an email: hello@justbarking.co.uk. 

Privacy Policy & Use Of Personal Data 
Please Note: By submitting personal data to justbarking.co.uk, either manually or electronically, you give your consent that any such data may be stored and used by us to provide improved products & services, and to notify customers thereof. We will not share, sell or distribute your personal data to unrelated 3rd parties, unless such parties have undertaken to act for us in accordance with the purposes for which the data was originally collected. Whole Pets Ltd will not abuse any personal data that is submitted, but cannot guarantee such data against malicious use if obtained illegally by a 3rd party, or offer indemnity for any such abuse. 

Please also note. This website is run by Shopify, a leading e-commerce platform. Shopify has provided the following information to us about how our customer's information is used:


What information do we collect from our merchants’ customers and why?

  • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.

    • We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
    • If you opt into Shopify Pay, we store and use this information to pre-fill your checkout information. We additionally use this information to help customize and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.
  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, ip addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

When do we collect this information?

  • We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.

  • We also collect this information when you opt into Shopify Pay, or use Shopify Pay to pre-fill your checkout information.

  • Additionally, we partner with third parties who provide us information about our merchants’ customers, for example to help us screen out merchants associated with fraud.

When and why do we share this information with third parties?

  • Shopify works with a variety of third parties and service providers to help provide our merchants with the Services and we may share personal information with them to support these efforts.

  • We may also share your information in the following circumstances:

    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • If the merchant whose store you visit or access directs us to transfer this information (for example, if they enable a third party app that accesses customer personal information).
    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  • Personal information may also be shared with a company that acquires our business or the business of a merchant whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

  • Shopify is responsible for all onward transfers of personal information to third parties in accordance with the EU-U.S. Privacy Shield Framework, the Swiss-U.S. Privacy Shield Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Customer Support
justbarking.co.uk welcomes all enquiries: 

Just Barking
116 Chamberlayne Road
Kensal Rise, London
NW10 3JP
Tel: 020 8964 3231 (Grooming)
Tel. 020 7018 0175 (Retail)